Does HerRoom accept international orders?
Yes! We ship internationally to over 100 countries and territories through our shipping partner Borderfree. Our international customers can see product prices in their local currency, guaranteed order totals, cost-effective international shipping options and more. To see prices in your country's currency, simply click on the flag icon in the upper right corner of our home page and select your country from the menu that appears.

What is Borderfree?
HerRoom partners with Borderfree, a global e-commerce provider, to offer international shopping. Borderfree allows us to show all our prices in your currency and displays your final total during Checkout. Borderfree also lets us take advantage of a fast, reliable shipping network.

When you place an international order, your transaction will be with Borderfree, but HerRoom is happy to handle all your customer service needs.

How much does international shipping cost?
International shipping cost is based on a number of factors including desired shipping speed, the weight of your items, and your country. Your shipping costs will be calculated and guaranteed during the Borderfree check-out process and will be based on what you are purchasing and your shipping destination.

  • CAD $40 and less is NOT subject to customs duties and taxes.
  • CAD $40.01 - $150 is not subject to customs duties, subject to taxes only.
  • CAD $150.01+ is subject to customs duties and taxes.

When will my international order ship?
You will be quoted a specific delivery timeframe at the time of check-out based on your selected destination country and shipping methods.

Can I track my international order?
Once your package has cleared our international shipping facility and is on its way to you, you will receive a shipment confirmation email from Borderfree with your tracking information. You can also track your package through Borderfree with your order number.

What is the HerRoom return policy for International orders?
We want you to love your purchase! If you aren't 100% satisfied, you can return your purchase for a refund. Please note: we only accept new, odor-free merchandise with tags.

To begin an international return, please email us at customerservice@herroom.com and request a Return Merchandise Authorization (RMA). You will then receive an email from Borderfree with mailing instructions, drop-off locations and shipping costs related to returning the item(s).

Once your return is received and inspected, you will be issued a refund to your original form of payment. Please allow up to 5 days for us to process your return once we receive it.