HisRoom Response: We appreciate your feedback. Here is what our records show: Order placed 1/7/12 order shipped 1/9/12 customer contacted us on 1/15/12 stating the item received was a size large not medium Apology sent with offer of pre-paid label on the 15th. Customer responded 1/30/12 and label sent. Return arrived on 2/20 exchange processed 2/21 Tj from Boston, MA